Neil Versel’s first major national magazine story just appeared in US News & World Report on the always engaging topic of…patient engagement. He explains to a general audience how healthcare reform might not change individuals’ behavior right away, but surely it is changing providers’ behaviors in relating to and engaging their patients. It covers EHRs, PHRs, online communications, aging in place, social networking and even doctors speaking with patients in understandable language. Well, Neil certainly does get it….it’s a clear article which we hope will be one of many written by Neil for a general audience. He is also speaking Tuesday at ATA’s Fall Forum in Toronto. Helping Patients Stay Engaged in their Own Care
Engaging patients (sideways?) is a new partnership announced by Bosch Healthcare and New York-based Remedy Health Media to add web-based solutions to its current health management programs delivered through their Health Buddy and T400 devices. The release and coverage (Mass Device, mHealth News) implies that monitoring will part of the patient engagement with “a suite of innovative web-based products for remote patient monitoring” available later this year. Does it mean that the hubs are on their way to the scrapheap? Hat tip to reader Bob Pyke.
Some welcome news out of the ATA 2013 meeting are the advances that telemedicine is making in Latin America and the Caribbean. Honored at ATA’s Sunday session were Jennifer Lopez and her eponymous family foundation for funding telemedicine outreach in Puerto Rico and Panama via the Children’s Hospital of Los Angeles (CHLA). In Puerto Rico, the work is concentrating on pediatrics genetics, and a monthly clinic that counsels four families per session. In Panama, the emphasis is on extending pediatric care beyond Panama City to the low-serve country areas through Panama City’s three major hospitals. The point is that the Lopez Family Foundation is only the start in the region, and that other healthcare providers and funding entities should be joining in kicking off development (Telefónica should be noting) HealthcareITNews
HealthSpot, which debuted its staffed telemedicine/telehealth Stations at CES 2013 (and this Editor previewed at CES New York in November), is partnering with behavioral health EHR/practice/clinical case management software provider Netsmart to add that capability to its kiosk consults. Announced at ATA yesterday, the MedCityNews article is sketchy on exactly how this will be integrated–will it be an option or will select kiosks be dedicated to behavioral health only–but this is likely a first for telementalhealth (another term in our lexicon!) Kiosk placements can be especially useful in rural areas which have a paucity of mental health/psychiatric providers (see TTA on Forefront TeleCare’s ATA announcement). It also follows this year’s ATA theme of telemedicine to more effectively serve rural US areas. HealthSpot also announced a pilot with Nationwide Children’s Hospital in its hometown of Columbus, Ohio; their CEO claims it has orders for 150 units in hand for its now three health system partners. Surprisingly, as of April they are already at Series C funding with a $10.4 million financing (of a $20 million offering) from giant Cardinal Health and other private investors.
Qualcomm Life, which to date has been more involved in device connectivity, interoperability and data management through its 2net Platform, has acquired care coordination platform HealthyCircles. Announced at ATA2013, the HealthyCircles service-as-a-software adds a front end to 2net’s biometric data that will aid in post-discharge and chronic care management from the hospital to home care providers to family caregivers. Qualcomm is clearly going after the hospital ACO (accountable care organization) market in areas such as reductions in 30-day same cause readmissions; the fit with WebMD in integrating 2net biometric data with the former’s reference information, as announced at mHIMSS, is a little less apparent [TTA 5 March]. MedCityNews, HealthcareITNews, Qualcomm’s (jargon-laden, nearly unreadable) release.
Another report by James Barlow from the ATA Conference.
More evidence that the really innovative thinking in the remote care world is coming from lower income countries. Dr Sikder Zakir from the Telemedicine Reference Centre (TRC – www.trclcare.com) in Bangladesh reported on the use of mHealth to improve access to underserved populations. Usually this would involve telemedicine – in its m- or non-mHealth guises – bringing healthcare to remotely located rural populations. Bangladesh is no exception, with 40,000 doctors and 25,000 nurses for 160 million people. But as is only too obvious to anyone who has been to countries in the Gulf there is a huge population of migrant workers living there. The 5 million expats from Bangladesh have 20 million dependents back home dependent on remittances, but neither side is well served for healthcare. The TRC is using mHealth to provide expats with access to doctors in Bangladesh via SMS messaging and voice calls, and extends the service – free – to up to five of their family members. Funding is via a $3 a month subscription paid via the migrant worker’s mobile phone network. The scheme is being tried out with 80,000 migrant workers in Singapore, before moving to Saudi Arabia and the UAE.
We also heard from Dr Zakir about AMCARE (www.amcare24.com), an example of mHealth being used to extend diabetes care from hospitals to villages. This uses microinsurance payments (50 US cents / month) to cover the costs, a business model that is now gathering momentum in developing countries’ health systems.
Other reports by James Barlow.
The first in a series of real-time reports from American Telemedicine Association annual conference in Austin, Texas, by James Barlow, Imperial College London.
The ATA conference has just included an interesting session on surgery as the next milestone for telemedicine. While telesurgey has long been an area of interest in remote care, pressures in the health system and developments in technology are combining to create new opportunities for supporting surgeons in their work. But many of the familiar implementation challenges are also looming large. So what were the reflections from the panel and discussion?
The consensus was that we need to shift the state of the art in operating room practices from considering volume and quality to broader notions of ‘value’ embracing cost, quality and access. Hospitals will be increasingly rewarded on outcomes and patient satisfaction, and telesurgery potentially helps improve both.
Two kinds of broad telesurgery model are envisaged – the expert surgeon ‘broadcast’ their operations to a wide audience and a more 1:1 relationship where the expert is remotely located and provides support for a specific operation. The ‘new telesurgery’ will involve three things.
- Just phoning another surgeon for advice in the middle of an operation is no longer good enough. There will be much more collaboration between surgeons, using new collaborative tools for bringing people together at a distance. The possibility of virtual environments around the operating room is already here and should be widely embraced.
- Large peer-supported integrated surgery networks will emerge with surgeons paid for the time they spend providing advice or moderating discussions. Spending 10% of your time mentoring other surgeons – perhaps around the world – will become part of the norm.
- A pool of recognised expert mentors will develop. Mentors can be ‘in the room’ virtually during the procedure. Or they can be invited to participate in situations where there is an ‘index case’ – a rarely encountered procedure – where the pool of knowledge is spread thinly.
All this is going to clash with the inherent conservatism of surgeons and their unwillingness to change tried and trusted approaches and technologies. The big challenges for moving forward in telesurgery are:
- ‘Network effects’ need to kick in – there has to be a critical mass of users and installed technology to generate the biggest benefits.
- Inevitably there are incompatibilities in technical standards for data transfer.
- The focus so far has been on audio and video, but integrating patient data into telesurgery and back into patient record systems is also essential.
- Tools for virtual collaboration are rapidly developing, allowing crystal clear video, remote access to laparoscopic images, virtual laser pointers, and doing all this on tablets. These need to be made widely available.
- Reimbursement and business models – who pays for what? Can we find ways of reimbursing hospitals / surgeons providing experts? How do we schedule expert mentor time and build this into their contracts?
- Medico-legal. There are cross border (or cross state issues here in the US) licensing issues and big problems of responsibilities in the event of problems arising in a telesurgery procedure.
Other reports by James Barlow.
Cigna, the tenth largest insurer in the US, jumped this week on the virtual consult wagon train with earlier pioneers UnitedHealthcare (#1), WellPoint (#2) and Aetna (#5). Cigna is partnering with MDLive to offer online video, telephone or e-mail consultations with doctors for non-urgent care as an option for self-insured employers nationwide starting 1 July for plans effective 1 January 2014. MDLive will send, via Cigna, summaries of telehealth visits to patients’ physicians. Cigna’s present telemedicine partner, McKesson’s RelayHealth, will remain for virtual consults with the patient’s own physician. Among payers, the widest coverage appears to be UnitedHealthcare with NowClinic in 22 states; WellPoint offers American Well only in California and Ohio while Aetna is piloting with Teladoc in Texas and Florida. (Just in time to buzz through ATA 2013!) InformationWeek Healthcare
The American Telemedicine Association’s 2013 meeting, 5-7 May in Austin, Texas has three keynote speakers, and not a buzzy one among them. The large provider: Lynn Britton, President & CEO, Mercy, a 31 hospital healthcare system in the Midwest and named 2012 “Most Wired” healthcare organization by the American Hospital Organization. The tech innovator: Jeffrey Henley, Chairman, Oracle Corporation. The payer side: Reed Tuckson, MD, the immediate past Chief of Medical Affairs for UnitedHealth, the largest US private insurer. Release. More information on ATA 2013. If you are attending ATA, and would like to contribute a summary of what you find interesting or your general observations (including video and photos), please email Editor Donna or comment below.
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