I’m finally losing faith in Jawbone

A couple of days ago this editor got yet another promotion for a Jawbone product – UP4 – that he cannot buy. This time however, things were different.

Not only were the links both to find out more about, and to buy, the product broken, the UP4 isn’t even in the UK Jawbone store. Thankfully “Caitlyn” from “Jawbone Customer Care” did reply to my email, to give me standard blurb on the product explaining that it is linked to an American Express account to offer contactless payment. She also commented that it “is currently available for purchase in the US” so why the email was sent to a European she did not bother to explain, or seemingly, even care (they should know my address as they’ve used it often – see below). If this experience is repeated by other wearable suppliers, no wonder there continues to be a high level of abandonment among purchasers.

Now this editor has been after a posher UP ever since the new tracker that captures heart rate etc – the UP3 – was announced, seemingly many months back now, and so any email like this gets me excited, encouraging me to click ‘customise’ in the Jawbone store, only then to be told when I click through that it’s ‘coming soon’. and indeed it still is, apparently (even though Amazon now says it’ll be in stock by (more…)