A big UK announcement, made this morning via LinkedIn. Alertacall announced today (17 August) that the company was sold effective 1 July to Volaris Group, a Constellation Software company. Founder James Batchelor MBE announced it this morning via a LinkedIn article written by him. Volaris’ press release is on their website here. (Left: James and Mark Miller, executive chairman of Volaris Group)
Alertacall has been one of the earliest companies active in the UK telecare sector for social housing and retirement living resident engagement, founded 22 years ago–incidentally, a year before Telecare Aware was founded by Steve Hards. Since then, Alertacall has developed three two-way communication product lines–OKEachDay, Housing Proactive, and Beyond Warden Call–and now serves social landlords and retirement village operators with a total of 25,000 homes across over 60 housing providers. Alertacall holds The Queen’s Award For Enterprise in Innovation from 2023. In 2025, Mr. Batchelor was appointed an MBE (Member of the Order of the British Empire) for ‘Services to Technology For Older People’ in King Charles III’s Birthday Honours List 2025.
Volaris is an operating group of Constellation Software (CSI) that manages and acquires vertical technology companies. Its operating philosophy is to acquire companies in specific industries and, unusually, hold them forever with a motto of “Forever Invested”, versus the private equity M.O. of selling or IPO-ing them. We last visited CSI when they acquired Allscripts/Veradigm’s five hospital and large physician practice EHRs back in May 2022.to integrate into their Harris Group. CSI owns 1,300 businesses–Volaris over 240–and both are based in Toronto, Canada. Alertacall is headquartered in Windemere, in the Lake District of northwest England.
James Batchelor’s very personal announcement/memoir about the start, build, and future of Alertacall, and some of his personal plans after 22 years, is a must read over on LinkedIn, as is the Volaris release. Why? The warmth and personalization in both is, particularly these days, also highly unusual. The highlights are that the company remains independent, led by its current leadership team, and James remains as CEO for (in his words) the short/medium term until “an experienced and passionate successor is found”. Yes, James and the Volaris team are actively looking for a successor! Alertacall now has assured financing, intellectual resources, and a forever home in an operating and technology-focused management company.
A TTA Hat Tip™ to the very busy TTA Editor Emeritus, BTW who has a ‘shout out’ in James’ article.
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