Donna Cusano: Editor in Chief

Donna became Editor In Chief of Telehealth & Telecare Aware in July 2013 after being Editor, North America from August 2009. She is available for advisory services in marketing and communications, as well as speaking and moderating engagements.
Donna Cusano

Donna Cusano is a strategic marketer, consultant and writer/editor who focuses on companies in healthcare services and technologies. As a marketer/communicator, she works with companies to establish brand and market leadership through customer-centric strategy, positioning, programs, external/internal communications, and promotions. She structures and integrates marketing, branding and value propositions to increase brand awareness and business in changing markets.

Donna’s introduction to the field of healthcare and technology was with Living Independently Group, where she headed marketing for three years (2006-9) and helped establish the pioneering QuietCare behavioral monitoring telecare system as the leader in the field. In 2009 it was purchased by GE Healthcare and now is a product of Intel Care Innovations. Most recently (2014-2016), she was associated with telehealth pioneer Viterion Corporation as first a consultant, then marketing director, in their transition to digital/online telehealth systems, where she directed rebranding, communications, lead management and clinical training materials. In consulting, Allegro Marketing & Communications Consulting LLC has provided services to Viterion, app security developer Blue Cedar, senior safety and wellness system CarePredict, data analytics consultancy SG Healthcare Analytics (Movedbymetrics.com), New York-based accelerator MedStartr and the 6,000-member Health 2.0 NYC group. In other communications and consultancy work, she has been Internal Communications Manager for Horizon Healthcare Innovations (2011-2012), a subsidiary of New Jersey’s leading insurer, Horizon Blue Cross Blue Shield, which innovated payer-driven healthcare delivery models such as PCMH, ACOs, and Episodes of Care; telehealth/care management provider AMC Health and WTO Associates, an EHR/healthcare IT implementation consultancy.

She has been interviewed in RCM Answers on chronic care management using telehealth and has published articles in HIE Answers.

Donna is committed to the advocacy and integration of healthcare technology into everyday life for all, but especially for older adults, those of all ages managing chronic conditions and the disabled to achieve better outcomes for their health, safety, and independence.

Her experience in marketing, company positioning, program development, integrated communications and sales support spans several industries and over two decades. Based in New York City, she is available for advisory services globally.

Donna may be contacted for Telehealth & Telecare Aware, information and projects at donna.cusano@telecareaware.com or mobile (917) 842-4167.

(The Gimlet Eye is an occasional imprint of Donna Cusano.)

LinkedIn profile

Communications portfolios:  SlideShare; Telehealth & Telecare Aware; please contact for additional materials

Marketing Analysis: 

Avis “We try harder” being towed to tag line junkyard?  Editor Donna, a former Avis marketing executive, critiqued Avis US dropping the “We try harder” tagline in the US, which had been part of Avis’ communications since 1962, in favor of a new one in 2012, “It’s your space”. The departure from a storied and meaningful phrase which literally repositioned the company in the 1960s for the next four decades plus meant a departure, and not a favorable one, for how we think of brand equity—and perhaps marketing as a whole. The first installment was published on the SmartaMarketing blog (Australia) 20 Sept 2012, second part w/o 24 September, to be published in its entirety in the October e-newsletter of the Marketing Association of Australia and New Zealand (member access only).