VNC Lifeline is a long-established provider of telecare and associated services in and around Merseyside.
We help over 4000 people to maintain an independent lifestyle in their own home or sheltered accommodation through the provision of a remote alarm monitoring service. We have gained the prestigious national accreditation for the provision of telecare installation and monitoring from the Telecare Services Association (TSA).
We pride ourselves in treating all of our customers as individuals with their own set of challenges and requirements. As such, we are constantly developing the choice of services to match the changing needs of customers, their carers and families. We offer a wide range of remote sensors that we can tailor to the needs of each individual customer.
Our team of dedicated telephone staff operates 24 hours a day, 7 days a week and answers over 70,000 customer calls a year.
Lifeline is a social enterprise and works in partnership with emergency services, NHS, registered social landlords, carers and customer family and friends to deliver security and peace of mind. We actively encourage discussion with prospective partners to further develop the service we deliver to our customers.