Directional data that confirms the acceptance of telehealth gained five years of progress in one–and that could justify continued massive investment in telehealth. One year after COVID-19 introduced Americans to telehealth as the sole alternative to the in-person medical visit, perceptions have changed positively among users and non-users. Customer engagement/business process services company Sykes Enterprises surveyed 2,000 US adults (18+) in March and found the majority of their respondents not only now believed that they could receive quality care via telehealth, but also that it provided needed care and is preferred for parts of their annual exam, in addition to other specific acceptance points.
Highlights of the survey: (more…)
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