Turn down the noise! Is it possible in a hospital?

[grow_thumb image=”https://telecareaware.com/wp-content/uploads/2015/11/sleep.jpg” thumb_width=”150″ /]Try texting and more. One of the more unfairly overlooked mHealth tools is text or SMS. While simple, the back end and integration can be complex, especially when integrated within healthcare IT systems.

In the US, one of the key metrics that hospitals are rated on in their HCAHPS scores (Hospital Consumer Assessment of Healthcare Providers and Systems) is quietness of the hospital environment. Hospital noise is more than annoying–it is at a level that blocks healing and deprives patients of needed sleep (see study). There are door slams, people walking and talking, TVs and incessant boops and beeps from equipment. This annual survey told Inspira Health Network, a three-location hospital system in southern New Jersey, that they had a noise pollution problem.

One noise IHN hospital management could control was overhead pages–over 150 daily at their Vineland hospital. In a Quiet Hospital initiative, they replaced the overhead page system largely with a secure texting system developed by Newark, NJ-based Practice Uniteimplemented by their reseller, Futura Mobility and consultant Pursuit Healthcare Advisors. Texts now go from nurses to physician smartphones, reducing overhead pages to perhaps two emergency ones daily. Scores for quietness satisfaction have improved drastically: at the Elmer hospital from 60 to nearly 100 percent, Woodbury from 45 to 56 percent, and Vineland from 55 to 62 percent.

Where the interesting integration–and workload reduction–happens is that those nurses can also make a stat consult request to a physician via Inspira’s EHR which is then sent to the physician’s phone. It also leaves an audit trail so that completion can be tracked. Lab results also can be sent to the EHR or phone, depending on physician preference, and patient round lists to residents’ phones. According to Healthcare IT News, these features have been adopted by affiliated medical practices; it has improved response times, patient consults and EHR updates, plus reduced patient stays. Health Data Management, HIT Consultant (Photo Cambridge Sound Management from their article on sound masking in hospitals.)

Integrating mobile apps between clinicians and patients

Your Editors have noted many well-funded companies working in the wings to link up and find meaning in the hugeness of Big Data generated by a gazillion medical systems and devices (Validic, the recently seen QpidHealth at HealthIMPACT East). However what’s been scarce on the ground are companies that are front-end, point of service, integrating mobile communications between clinicians, then with consumers/patients, then with EHRs, operations and patient portals. We noted ZynxHealth at HealthImpact, interestingly part of media giant Hearst, but they confine their secure messaging to clinicians. Now spanning both worlds is an early-stage company, Practice Unite, out of New Jersey Institute of Technology’s (NJIT–metro NY-ers of a certain age remember it as Newark College of Engineering!) NJ Innovation Institute accelerator. Inspira Health Network, located in southern NJ, is adopting their single clinician/patient platform. In conjunction with Futura Mobility, this will facilitate clinician/patient secure texting, voice communications, patient-directed communications and delivery of EHR data. Practice Unite has previously developed apps for at least ten health systems and home care providers. Their three-minute demo here illustrates a very wide span among clinicians, hospital operations, home care operations and patient engagement. (This Editor will be finding out more on Friday when visiting their offices at the NJIT Enterprise Development Center in Newark.) Release.