Telehealth on the e-commerce model

Should virtual patient-doctor visits (termed here telehealth rather than telemedicine) have taken a page from the US e-commerce model to stimulate adoption? That is, to make them popular, provide an economic advantage over in-person visits? (In the US, online sellers such as Amazon initially grew because purchases largely circumvented state sales taxes, costing less.) Dr. David E. Williams proposes that payers now emulate this economic advantage by charging consumers nothing or very reduced co-pays for online visits, and/or incentivize physicians to move in-person visits to online. Aside from the cross-state licensure and medical records access problems, most payers (other than a few such as the adopters of American Well, and of course the VA) have not included or downplayed online visits in their benefits, perhaps fearing a spike in utilization as Dr. Williams mentions. But the good doctor misses a key factor–that this is not a one-way street, and that the consumer demand hasn’t materialized, despite the additional parallels of saving time and travel, which is why his argument seems to be a ‘past tense’ one. Perhaps virtual visits need to be taken outside payers into a concierge care, worksite, pharmacy clinic (enabled through a kiosk such as HealthSpot Station) or single pay model, maximizing convenience at the time of need. And we should find out why the appeal seems to be lacking–much like health app adoption. What Amazon can teach us about telehealth adoption (HealthBusinessBlog)

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