UK news roundup: West Wales’ CONNECT project, WelcoMe app for disabled access, X-on Surgery Connect expands, Arc Health in 46 care homes, Alcove’s £75M contract with Suffolk County Council

May 27, 2021 | by

The CONNECT project, which launched in West Wales at the very beginning of the pandemic last March, is a community support project using both technology enabled care (TEC) and human support. Covering individuals who are older, need home care support, and live at home, it is run by Carmarthenshire County Council’s (CCC) Delta Wellbeing team and covers Carmarthenshire, Ceredigion and Pembrokeshire. To date, they have assessed 1,800 people, supported 8,500 individuals isolated during lockdown with necessities like food, made 18,500 proactive wellbeing calls in the first three months, responded to 1,646 call outs with fewer than 100 requiring emergency services, and responded to over 500 falls with 97 percent within 60 minutes. The CCC is using Tunstall kit for alarms, fall detection, GPS tracking, and 24/7 community response service. Delta Wellbeing is a Local Authority Trading Company, completely owned by CCC, and is the largest digital monitoring platform in Wales. Wales Herald

WelcoMe is an free app that enables businesses to better support the needs of their disabled customers or patients. It’s designed for use on mobile or desktop so that a person can create a simple profile that outlines personal key requirements and information about what support they need during their visit. Those requirements are communicated to the business or practice staff so that they can be ready on arrival. It makes for an easier visit all around and eliminates surprises. This Editor discovered WelcoMe through an announcement by the The London Centre for Cosmetic Dentistry, the first UK dental practice to adopt the app for their practice. There is a small fee for businesses–£30/mo plus a £49 onboarding fee. The app was developed by Neatebox Limited. Release (PDF). Hat tip to Suzy Ellis of Ellis & Boyd PR

X-on Surgery Connect, a provider of cloud telephony for primary care surgeries, has added another 116 practices in Greater Manchester (Stockport’s 36 practices) and London (80 practices within North Central London Clinical Commissioning Group). The Surgery Connect system provides telephone triaging, call center support, remote working support, telehealth remote consultation and video support. The deployment covers approximately one million patients, out of a total of 8.5 million patients in 835 practices in England and Wales. Unfortunately the release was supplied only via email and not online/PDF.  

Arc Health remote diagnostic platform has been installed  in 46 care homes in South East London. Arc’s video clinical exam and diagnostic technology connects the care homes to primary care surgeries via guided or patient self-use of Arc’s exam tools. The Arc kit used in the care home includes a stethoscope, blood pressure, pulse, and a camera wand to perform ear and throat exams and connects to a video platform that captures the information. Arc Health is part of the National Innovation Collaborative funded by NHSX. The care homes are part of South East London CCG, and the Lambeth Together and One Bromley borough health and care partnerships. Release on HealthTechDigital.

Alcove has inked a contract with Suffolk County Council (SCC) valued at £75 million over three years. Renewal is possible for another four years on an annual basis. According to UK Authority, Alcove will be developing a “new operating model for leveraging care technologies and data in the adult social care sector, with the potential to take this into wider health and care.” The procurement contract will be available for other authorities, fire and rescue, ambulance, probation, and community services in the east of England. SCC has been using Alcove technologies, including their Carephone service, to keep isolated older people connected with services during the pandemic. 

Doro AB acquires Invicta Telecare from Clarion Housing, increasing to nearly 200,000 users (UK)

September 12, 2019 | by

While this Editor was on holiday, Sweden’s Doro AB increased its presence in the UK with the acquisition of Invicta Telecare, parent of Centra Pulse and Connect. Invicta’s products will join the Welbeing PERS service. which at the time of their acquisition last June had about 75-80,000 users [TTA 7 June 18].

Invicta was sold by Clarion Housing Group, the UK’s largest social housing association, which includes a property development company and a charitable foundation. Invicta’s 2018 revenue was £6.3 million. Like Welbeing, Centra Pulse offers basic and mobile PERS, but also has multi-sensor in-home connected home capability. It is also one of the top three UK monitoring services and is a major provider of after-hours contact services for telecare providers, such as housing associations and local authorities. The sale was effective on 1 September.

The UK remains the largest telecare market in the European region with an estimated 1.8 million telecare connections. It faces a transition to digital from analog systems which affects social care spending and residential service capabilities. Doro operates in the UK and about 40 countries, with a core business in mobile phones specially designed for older adults. Doro announcement, press release

Care Innovations’ ‘record growth in 2015’; replaces CEO; GE departs partnership

March 3, 2016 | by

[grow_thumb image=”https://telecareaware.com/wp-content/uploads/2013/02/gimlet-eye.jpg” thumb_width=”150″ /]Care Innovations‘ recent (undated) press release (discovered as a LinkedIn update), if read without a Gimlet Eye, could be read as another one of those ‘good news’ releases that build company awareness and get it picked up on websites such as TTA. Certainly there’s a nice spin of positive news for remote monitoring technologies, particularly more complex ones in vital signs monitoring and broadening out their applicability. (More on those below.) But the observant eye will pick out a couple of ‘aha!’ moments at this company that got slipped in, but not slipped by, the Eye.

The first is that GE has departed the building. Always the junior partner except for the very beginning in 2009, GE apparently exited sometime after December based on the last press release with Intel-GE identification issued 1 Dec 2015. The boilerplate company description is no longer ‘Intel-GE Care Innovations’ but now ‘Care Innovations, a wholly-owned subsidiary of Intel Corporation’. Lift your eyes to the company logo at the top left of the web page, and there it is, ‘An Intel Company’. GE is not fully cleansed, still to be found on product pages such as Health Harmony and QuietCare, as well as the copyright line at the bottom of each web page. (More work to be done)

The second is the appearance of CI’s new CEO, Randy Swanson, in the executive quote and on the ‘team’ website page. His bio notes that he’s a 17-year Intel finance/business development veteran, at one point with responsibilities in the Digital Health Group. Tea leaf readers might well surmise that Intel will now emphasize profitability at CI after the major repositioning and partner expansion during the 2.5 years of Sean Slovenski’s tenure (a non-Intel’er departed in January to Healthways, TTA 13 Jan).

The release also has a few more interesting moments. (more…)

Another House bill supporting telehealth and telemedicine (US)

November 22, 2013 | by

One of the two US House representatives behind the expansion of telehealth services for active duty and veteran military members [TTA 19 Nov], California Rep. Scott Peters (San Diego area), has just introduced a bill, HR 3577, the ‘Health Savings Through Technology Act,’ to “create a commission to inventory existing data, examine the cost-savings that can be achieved by increasing the use of wireless health technologies, and develop a comprehensive strategy for integrating these technologies into federal health care programs, including Medicare and Medicaid, which often serve the mobility-impaired and elderly.”  What is notable is the backing that the bill has from health tech ‘heavy hitters’ such as Qualcomm, American Telemedicine Association (ATA), CONNECT (a San Diego-based innovation catalyst and accelerator) and CHI-California Healthcare Institute, as well as life sciences industry groups BIOCOM (San Diego area) and BayBio (its Northern California counterpart). However, this commission will be studying a rapidly moving target and best get its skates on, fast. Not helping matters is that there is a long, long road between the introduction of a House bill and its joint passage by both House and Senate–if it ever passes. Release (Rep. Peters’ website) Hat tip to ATA (@AmericanTelemed) via Twitter.