Kent County Council announces videophones for vulnerable residents in £1.5 million COVID response initiative (UK)

Kent County Council has launched an initiative to connect 2,000 of its most vulnerable residents to KCC support staff. Alcove, an assisted care technology provider, and care transformation consultancy Rethink Partners will set up the videophone tablet-type units. The £1.5 million Video Carephone program will support “vulnerable and digitally disadvantaged elderly residents and those with a learning disability (who) will be able to receive virtual video care and health consultations, as well as video contact with friends and family while minimising the infection risk to other residents and care staff.” The unit is delivered to the person’s home, ready to go; presumably there is already in place an internet connection with a router as the KCC website release is not specific on the technical side.

This was rolled out in response to the COVID pandemic, but this program is also aligned with the national digital switchover program starting in 2023. The release also includes a testimonial from Robert Greenfield of Gravesend (above left). Diagnosed with multiple sclerosis 20 years ago, he set it up himself, using it not only to communicate with his home care provider but also friends and family. An interesting sidelight is that Mr. Greenfield edits a magazine (MS) for others with the MS diagnosis and will be writing about it. 

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